Shipping policy

Shipping Policy

Shipping Options

  • Home delivery – Estimated arrival in 4–5 business days

Shipping Costs

  • Home delivery: €6.90

    • Free for orders over €39

Carriers and Shipping Times

We work with reliable logistics partners such as GLS, UPS, and DHL to ensure fast and secure delivery.

Shipments are processed from Monday to Friday, excluding weekends and public holidays.
No shipments are made on the following Italian public holidays:

  • January 1 – New Year’s Day

  • January 6 – Epiphany

  • Easter Sunday and Easter Monday

  • April 25 – Liberation Day

  • May 1 – Labour Day

  • August 15 – Ferragosto

  • November 1 – All Saints’ Day

  • December 8 – Immaculate Conception

  • December 25 – Christmas Day

  • December 26 – St. Stephen’s Day

Order Changes and Tracking

Once your order has been processed, you will receive a tracking code via email within 2–3 business days, allowing you to follow the shipment in real time.

If your order has not yet been processed, you may request a change (for example, address correction or item modification) by emailing us at:
📩 support@taomark.com

Delays and Post-Shipping Support

While delays are often caused by external factors or the carriers themselves, we are committed to assisting you and resolving any issues as quickly as possible.