Shipment
What are the shipping times?
Delivery times range from 4 to 5 business days.
How can I track my order?
Is shipping free?
Yes, shipping is free for orders over €39. For orders below €39, the shipping cost is €6.90.
Which couriers do you use for deliveries?
We rely on the main couriers: GLS, UPS, DHL, Poste Italiane and Bartolini (BRT).
What happens if I am not at home when the delivery is attempted?
UPS: If UPS cannot deliver, it will try again the next business day for a maximum of three attempts. In some areas, if the first attempt is unsuccessful, UPS will take the package to an Access Point near your address.
DHL, GLS, Poste Italiane and Bartolini (BRT): If the courier cannot deliver, they will attempt delivery the next business day. A notice will be left with instructions on how to contact the courier.
DHL, GLS, Poste Italiane and Bartolini (BRT): If the courier cannot deliver, they will attempt delivery the next business day. A notice will be left with instructions on how to contact the courier.
Can you ship to islands as well?
Yes, we also ship to islands, including Sardinia and Sicily.
Can you ship to Switzerland?
Yes. Shipping to Switzerland is available. Customs duties may be required upon delivery.
What are the shipping days?
Shipments are made from Monday to Friday, excluding weekends and public holidays.
- January 1
- January 6
- Easter Sunday & Easter Monday
- April 25
- May 1
- August 15
- November 1
- December 8
- December 25
- December 26
What should I do if I experience delays or problems with my shipment?
Please contact us at
support@taomark.com.