FAQs

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I haven’t received the tracking email for my order. What should I do?

We recommend checking your Spam or Promotions folders, just in case. If you still can’t find it, feel free to contact us at support@taomark.com, we’ll get back to you as soon as possible with all the tracking details.

Are there limits when paying with cryptocurrencies?

Yes, and they depend on the payment method you choose:

  • Lunu Pay, you can pay directly in crypto up to €4,999 without KYC.
  • BTCPayServer (Bitcoin Lightning Network), the limit is €500 without KYC, and this threshold cannot be exceeded.
Do I still earn TaoPoints if I pay in cash or crypto?

Yes! TaoPoints accumulate regardless of your payment method. Whether you pay in crypto, cash, or by card, every euro you spend earns you loyalty points.

Do you have an ambassador program?

Yes, we have an exclusive, invite-only ambassador program. If you’re interested in representing TaoMark and working with us, contact us at support@taomark.com and we’ll review your application.

Are you a regulated company? Are your products authentic?


Yes, TaoMark S.R.L. is a regulated company based in Italy, fully compliant with all applicable laws.All our products come from certified suppliers who provide us with the necessary licenses to prove authenticity. Our cryptocurrency payment gateways (Lunu Pay and BTCPayServer) are carefully selected and operate in compliance with current legal and security standards.

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